About baklavasweet.com
Fresh, Healthy, Reliable
The owner company of baklavasweet.com is Sıroglu. It is founded at 1975 in Aydın-Turkey by Mahmut Sır. Now it is one of the leading baklava producers with its 5 own shops in and many sales points in Egean zone. The ingredients are all sourced from Turkey, from the best producer regions. The sweets are produced with traditional methods, all healthy and halal.
Contact Us
Piri Reis Mahallesi, İnönü Caddesi, No:240, 35280 Konak/İzmir, Türkiye
+905327118319
All details for International & Domestic Deliveries
International:
Delivery time varies by country. There may be delays due to customs and force majeure.
Abroad shipments are usually delivered within the following deadlines.
Europe: Major cities within 1-3 days
America: Major cities within 1-3 days
Middle East: Big cities within 1-4 days
Far East: Within 1-5 days to major cities
(Some villages and towns may be delivered on certain days of the week.)
Shipping to Domestic:
Orders placed before 15:00 are delivered to MNG Kargo on the same day.
You will be notified after we receive your order and it is shipped.
The average nationwide delivery time is 1-3 business days.
(Some villages and towns are delivered on certain days of the week. - Some regions and military units only have ptt cargo delivery access and delivery time can be longer than our standards.)
CANCELLATION AND RETURN PROCEDURE
How is the process?
CANCELLATION
In accordance with Turkish Commerce Law, there is no right of withdrawal or cancellation for foodstuffs. However, because we care about the satisfaction of our valued customers, we refund or repeat your order free of charge if the shipment is scattered or damaged during transportation or it is lost or it is not delivered to you. The right of withdrawal or cancellation does not apply if you have to leave your address while your order is on the way and if your order does not reach your special or event days. There can be delays on deliveries caused by cargo companies.
RETURN, REFUND AND RESEND TERMS AND REQUEST
If you have a complaint about the products you have purchased, you can apply to baklavasweet.com within 1 day from the day you receive the cargo and ask for return, refund and resend it under the following conditions. In this context, you do not pay any “Cargo Fee" when returning the product, you only need to deliver it with MNG as "Counter Payment" for domestic deliveries. There is no return product shipment in international sales. But we can refund or resend your order again free of charge.
The conditions of return, refund and resend are as follows;
I want to return my product, which products can I return?
If the packaging of the cargo is broken and the quality of the product breaks down during transportation, you can request the return of the products. In return for the product, you can refund the same amount as the price of the product or you can ask to resent same product again for free.
I want to request a refund of my product, what should I do?
Please contact info@baklavasweet.com for a refund or resend. Please send the product information you want to return, refund or resend with the reason, if the product is scattered or broken, with the product image as email. When the cargo is delivered, if the product originating from the cargo is scattered or the outer package is damaged, you can have the cargo officer prepare a report and perform your return.